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Customer Service and Call Center > Supply Chain Manager

Salary National Average

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79210.0000 93810.0000 126300.0000

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Short Description:

Direct or coordinate production, purchasing, warehousing, distribution, or financial forecasting services or activities to limit costs and improve accuracy, customer service, or safety. Examine existing procedures or opportunities for streamlining activities to meet product distribution needs. Direct the movement, storage, or processing of inventory.

Duties / Responsibilities:

  • Confer with supply chain planners to forecast demand or create supply plans that ensure the availability of materials or products.
  • Monitor forecasts and quotas to identify changes or to determine their effect on supply chain activities.
  • Define performance metrics for measuring, comparing, or evaluating supply chain factors, such as product cost or quality.
  • Analyze inventories to determine how to increase inventory turns, reduce waste, or optimize customer service.
  • Develop procedures for coordination of supply chain management with other functional areas, such as sales, marketing, finance, production, or quality assurance.
  • Negotiate prices and terms with suppliers, vendors, or freight forwarders.
  • Meet with suppliers to discuss performance metrics, provide performance feedback, or discuss production forecasts or changes.
  • Implement new or improved supply chain processes.
  • Design or implement supply chains that support business strategies adapted to changing market conditions, new business opportunities, or cost reduction strategies.
  • Manage strategic or tactical purchasing, material requirements planning, inventory control, warehousing, or receiving activities.

Skills / Requirements / Qualifications

  • Coordination: Adjusting actions concerning others' actions.
  • Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
  • Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • Database User Interface and Query Software: Corel Paradox; Database software; Microsoft Access; Oracle DBMS
  • Electronic Mail Software: IBM Lotus Notes; Microsoft Outlook
  • Enterprise Resource Planning ERP Software: Bowen & Groves M1 ERP; Epicor Vantage ERP; Lawson M3 Supply Chain Management software; Oracle PeopleSoft
  • Procurement Software: Ariba Spend Management Suite; Bottomline Technologies Bottomline Sprinter Purchasing Manager; Purchasing software; PurchasingNet eProcurement
  • Project Management Software: Microsoft Project; Primavera Systems SureTrak Project Manager
  • Spreadsheet Software: Microsoft Excel
  • Word Processing Software: Microsoft Word
  • Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.
  • Specific Vocational Preparation in years: 2-4 years preparation (7.0 to < 8.0)

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