Job Description

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Admin, Clerical and General Office > Order Management Specialist

Salary National Average

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47760.0000 54080.0000 62070.0000

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Short Description:

Provide timely order acceptance based on corporate policies and procedures and maintain an accurate backlog. In addition, directs coordination with the Sales Account team, reviewing and validating customer documentation, order entry, order acceptance, backlog management, and fulfillment.

Duties / Responsibilities:

  • Resolve problems concerning transportation, logistics systems, imports or exports, or customer issues.
  • Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.
  • Maintains metrics, reports, process documentation, customer service logs, and training or safety records.
  • Supervise the work of logistics specialists, planners, or schedulers.
  • Direct inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
  • Direct or coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.
  • Negotiate with suppliers or customers to improve supply chain efficiency or sustainability.
  • Direct distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectives.
  • Negotiate transportation rates or services.
  • Analyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.

Skills / Requirements / Qualifications

  • Time Management: Managing one's own time and the time of others.
  • Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
  • Coordination: Adjusting actions concerning others' actions.
  • Database user interface and query software: Corel Paradox; Database software; Microsoft Access; Oracle DBMS
  • Electronic mail software: Microsoft Outlook; Gmail
  • Enterprise resource planning ERP software: Bowen & Groves M1 ERP; Epicor Vantage ERP; Lawson M3 Supply Chain Management software; Oracle PeopleSoft
  • Procurement software: Ariba Spend Management Suite; Bottomline Technologies Bottomline Sprinter Purchasing Manager; Purchasing software; PurchasingNet eProcurement
  • Project management software: Microsoft Project; Primavera Systems SureTrak Project Manager
  • Spreadsheet software: Microsoft Excel
  • Word processing software: Microsoft Word

Job Zones

  • Education: Most of these occupations require a four-year bachelor's degree, but some do not.
  • Related Experience: A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. 
  • Job Training: Employees in these occupations usually need several years of work-related experience, on-the-job training, or vocational training.
  • Job Zone Examples: Many of these occupations involve coordinating, supervising, managing, or training others. Examples include accountants, sales managers, database administrators, teachers, chemists, environmental engineers, criminal investigators, and special agents.
  • Specific Vocational Preparation in years: 2-4 years of preparation (7.0 to < 8.0)

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