Customer Service and Call Center > Call Center Lead
Salary National Average
Low | Medium | High |
---|---|---|
50000.0000 | 55000.0000 | 67730.0000 |
Change from Previous Year:
+4%
Supply and Demand
Candidate Supply: 517 Job Openings: 653
0 50 100
More Difficult
Less Difficult
Salary Variance
Enter Province to view local salaries and candidate demand.
Short Description:
Supervise the performance of call center team members. Monitor, organize and coach team on a day-to-day basis. Handle escalated calls, complaints, and queries. Document general reports on each team member’s performance and targets.
Duties / Responsibilities:
- Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation.
- Contact businesses or private individuals by telephone in order to solicit sales for goods or services, or to request donations for charitable causes.
- Explain products or services and prices, and answer questions from customers.
- Obtain customer information such as name, address, and payment method, and enter orders into computers.
- Record names, addresses, purchases, and reactions of prospects contacted.
- Adjust sales scripts to better target the needs and interests of specific individuals.
- Obtain names and telephone numbers of potential customers from sources such as telephone directories, magazine reply cards, and lists purchased from other organizations.
- Answer telephone calls from potential customers who have been solicited through advertisements.
- Telephone or write letters to respond to correspondence from customers or to follow up initial sales contacts.
- Maintain records of contacts, accounts, and orders.
Skills / Requirements / Qualifications
- Speaking — Talking to others to convey information effectively.
- Persuasion — Persuading others to change their minds or behavior.
- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
- Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Similar Positions
[{"VarianceId":142,"CountryId":2,"City":"Newfoundland and Labrador","RegionCode":"NL","Geocode":"52.6253624,52.6253624","SalaryVariance":98,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":143,"CountryId":2,"City":"Prince Edward Island ","RegionCode":"PE","Geocode":"46.6192513,-63.1351509","SalaryVariance":85,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":144,"CountryId":2,"City":"Nova Scotia ","RegionCode":"NS","Geocode":"45.5981483,-62.3676643","SalaryVariance":87,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":145,"CountryId":2,"City":"New Brunswick ","RegionCode":"NB","Geocode":"46.6341782,-66.0751495","SalaryVariance":87,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":146,"CountryId":2,"City":"Quebec","RegionCode":"QC","Geocode":"46.8127403,-71.2193527","SalaryVariance":92,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":147,"CountryId":2,"City":"Ontario ","RegionCode":"ON","Geocode":"50.2516403,-85.794281","SalaryVariance":100,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":148,"CountryId":2,"City":"Manitoba","RegionCode":"MB","Geocode":"55.0833702,-97.1792374","SalaryVariance":89,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":149,"CountryId":2,"City":"Saskatchewan","RegionCode":"SK","Geocode":"54.4185791,-105.8888474","SalaryVariance":98,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":150,"CountryId":2,"City":"Alberta","RegionCode":"AB","Geocode":"55.1695137,-114.5091782","SalaryVariance":107,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":151,"CountryId":2,"City":"British Columbia ","RegionCode":"BC","Geocode":"54.5618629,-125.1040573","SalaryVariance":96,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":152,"CountryId":2,"City":"Yukon Territory ","RegionCode":"YT","Geocode":"63.7040558,-135.546463","SalaryVariance":109,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":153,"CountryId":2,"City":"Northwest Territories ","RegionCode":"NT","Geocode":"78.6954041,-110.5311966","SalaryVariance":136,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":154,"CountryId":2,"City":"Nunavut ","RegionCode":"NU","Geocode":"69.8750229,-88.0379486","SalaryVariance":127,"CountryCountryId":0,"CountryName":null,"CountryCode":null},{"VarianceId":209,"CountryId":2,"City":"National","RegionCode":"CA","Geocode":"0,0","SalaryVariance":100,"CountryCountryId":0,"CountryName":null,"CountryCode":null}]