Job Description

Short Description:

Install, configure, and support an organization’s local area network (LAN), vast area network (WAN), and Internet systems or a segment of a network system. Monitor the network to ensure network availability to all system users and may perform necessary maintenance to support network availability. May monitor and test website performance to ensure Web sites operate correctly and without interruption. May assist in network modeling, analysis, planning, and coordination between network and data communications hardware and software. May supervise computer user support specialists and computer network support specialists. May administer network security measures.

Duties / Responsibilities:

• Maintain and administer computer networks and related computing environments, including computer hardware, systems software, applications software, and all configurations.
• Perform data backups and disaster recovery operations.
• Diagnose, troubleshoot, and resolve hardware, software, or other network and system problems, and replace defective components when necessary.
• Plan, coordinate, and implement network security measures to protect data, software, and hardware.
• Configure, monitor, and maintain email applications or virus protection software.
• Operate master consoles to monitor the performance of computer systems and networks and coordinate computer network access and use.
• Load computer tapes and disks, and install software and printer paper or forms.
• Design, configure, and test computer hardware, networking software, and operating system software.
• Monitor network performance to determine whether adjustments need to be made and where changes will occur.
• Confer with network users about how to solve existing system problems.

Skills / Requirements / Qualifications

• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
• Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the system's goals.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
• Operation Monitoring: Watching gauges, dials, or other indicators to ensure a machine is working correctly.
• Programming: Writing computer programs for various purposes.