Customer Service and Call Center > General Manager
Salary National Average
Low | Medium | High |
---|---|---|
68970.0000 | 104910.0000 | 139930.0000 |
Supply and Demand
Candidate Supply: 7,370 Job Openings: 71
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Short Description:
Plans, directs, or coordinates the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources.
Duties / Responsibilities:
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with product production, pricing, sales, or distribution.
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
- Manage staff, prepare work schedules, and assign specific duties.
- Direct and coordinate the organization's financial and budget activities to fund operations, maximize investments, and increase efficiency.
- Establish and implement departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
- Determine staffing requirements, interview, hire and train new employees, or oversee those personnel processes.
- Plans and directs activities such as sales promotions and coordinates with other department heads as required.
- Determine goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
- Locate, select, and procure merchandise for resale, representing management in purchase negotiations.
Skills / Requirements / Qualifications
- Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
- Speaking: Talking to others to convey information effectively.
- Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
- Coordination: Adjusting actions concerning others' actions.
- Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
- Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.
- Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
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