Job Description

Short Description:

A Sales Manager oversees and directs a team of sales representatives to achieve sales targets and drive business growth. They are responsible for developing sales strategies, setting goals, and analyzing performance metrics to ensure the team meets its objectives. By providing training, guidance, and support, the Sales Manager fosters a high-performing sales environment and ensures customer satisfaction. This role requires strong leadership, strategic thinking, and excellent communication skills to effectively manage the sales process and team dynamics.

Duties / Responsibilities:

• Resolve customer complaints regarding sales and service.
• Oversee regional and local sales managers and their staff.
• Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.
• Determine price schedules and discount rates.
• Review operational records and reports to project sales and determine profitability.
• Monitor customer preferences to determine the focus of sales efforts.
• Prepare budgets and approve budget expenditures.
• Confer or consult with department heads to plan advertising services and secure equipment and customer specifications information.
• Direct and coordinate activities involving sales of manufactured products, services, commodities, real estate, or other subjects of sale.
• Confer with potential customers regarding equipment needs and advise customers on types of equipment to purchase.
• Direct foreign sales and service outlets of an organization.
• Advise dealers and distributors on policies and operating procedures to ensure the functional effectiveness of the business.
• Visit franchised dealers to stimulate interest in the establishment or expansion of leasing programs.
• Direct clerical staff to keep records of export correspondence, bid requests, and credit collections and to maintain current information on tariffs, licenses, and restrictions.
• Direct, coordinate, and review activities in sales and service accounting and record-keeping and in receiving and shipping operations.
• Assess the marketing potential of new and existing store locations, considering statistics and expenditures.

Skills / Requirements / Qualifications

• Speaking: Talking to others to convey information effectively.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Persuasion: Persuading others to change their minds or behavior.
• Coordination: Adjusting actions concerning others' actions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Service Orientation: Actively looking for ways to help people.
• Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Writing: Communicating effectively in writing as appropriate for the audience's needs.
• Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Instructing: Teaching others how to do something.
• Negotiation: Bringing others together and trying to reconcile differences.
• Time Management: Managing one's own time and the time of others.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the system's goals.
• Learning Strategies: Select appropriate training/instructional methods and procedures when learning or teaching new things.
• Mathematics: Using mathematics to solve problems.
• Operations Analysis: Analyzing needs and product requirements to create a design.