Job Description

Short Description:

Chief Operations Officers provide leadership, management, and vision necessary to ensure that the company has the proper operational controls, administrative and reporting procedures, and people systems to grow the organization effectively and ensure financial strength and operating efficiency. They are responsible for managing the company’s day-to-day operations and reporting them to the Chief Executive Officer (CEO).

Duties / Responsibilities:

• Provide day-to-day leadership and management to a service organization that mirrors the company's adopted mission and core values.
• Responsible for driving the company to achieve and surpass sales, profitability, cash flow, and business goals and objectives.
• Responsible for the measurement and effectiveness of all processes, internal and external. 
• Provides timely, accurate, and complete reports on the company's operating conditions.
• Spearheads the development, communication, and implementation of effective growth strategies and processes.
• Collaborate with the management team to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate the rapid growth objectives of our organization.
• Motivate and lead a high-performance management team; attract, recruit, and retain required members of the executive team not currently in place; provide mentoring as a cornerstone to the management career development program.
• Act as lead "client-care officer" through direct contact with every client and partner.
• Assist, as required, in raising additional capital at appropriate valuations to enable the company to meet sales, growth, and market share objectives.
• Foster a success-oriented, accountable environment within the company.
• Represent the firm with clients, investors, and business partners.

Skills / Requirements / Qualifications

• Judgment and Decision Making: Considering the costs and benefits of potential actions to choose the most appropriate one.
• Complex Problem Solving: Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Speaking: Talking to others to convey information effectively.
• Coordination: Adjusting actions concerning others' actions.
• Management of Personnel Resources: Motivating, developing, and directing people as they work, identifying the best people for the job.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
• Management of Financial Resources: Determine budgets and spending to complete the work and account for these expenditures.
• Monitoring: Monitoring/assessing the performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Negotiation: Bringing others together and trying to reconcile differences.
• Reading Comprehension: Understanding written sentences and paragraphs in work-related documents.
• Systems Analysis: Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance relative to the system's goals.
• Active Learning: Understanding new information's implications for current and future problem-solving and decision-making.
• Time Management: Managing one's own time and the time of others.
• Writing: Communicating effectively in writing as appropriate for the audience's needs.
• Management of Material Resources: Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do specific work.
• Mathematics: Using mathematics to solve problems.
• Instructing: Teaching others how to do something.
• Learning Strategies: Select appropriate training/instructional methods and procedures when learning or teaching new things.
• Operations Analysis: Analyzing needs and product requirements to create a design.
• Service Orientation: Actively looking for ways to help people.