Job Description

Short Description:

Ensure that referral and booking management is carried out in agreement with company rules and regulations. Pre-screen patients and provide information to patients about physicians and procedures. Manage clinic slot availability, respond to voice mails and messages, obtain insurance authorization for appointments, and perform general office tasks such as answering phones and sending emails. Possess experience in booking appointments in the health care field.

Duties / Responsibilities:

• Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as financial assistance, legal aid, housing, job placement, or education.
• Advocate for clients or patients to resolve crises.
• Collaborate with other professionals to evaluate patients' medical or physical condition and to assess client needs.
• Counsel clients and patients in individual and group sessions to help them overcome dependencies, recover from illness and adjust to life.
• Utilize consultation data and social work experience to plan and coordinate client or patient care and rehabilitation, following through to ensure service efficacy.
• Plan discharge from care facility to home or other care facilities.
• Organize support groups or counsel family members to assist them in understanding, dealing with, and supporting the client or patient.
• Modify treatment plans to comply with changes in clients' status.
• Monitor, evaluate, and record client progress according to measurable goals described in the treatment and care plan.
• Identify environmental impediments to client or patient progress through interviews and review of patient records.

Skills / Requirements / Qualifications

• Therapy and Counseling: Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions and for career counseling and guidance.
• Customer and Personal Service: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English Language: Knowledge of the structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar.
• Medicine and Dentistry: Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive healthcare measures.
• Philosophy and Theology: Knowledge of different philosophical systems and religions. This includes their basic principles, values, ethics, ways of thinking, customs, practices, and their impact on human culture.
• Active Listening: Giving full attention to what other people are saying, taking time to understand the points made, asking questions as appropriate, and not interrupting at inappropriate times.
• Social Perceptiveness: Being aware of others' reactions and understanding why they react as they do.