Job Description

Short Description:

Oversee day-to-day operations to support the growth and add to the bottom line of an organization. Focus on strategic planning and goal-setting, and direct the operations of the company in support of its goals. By measuring progress and adjusting processes accordingly, the VP of Operations keeps the entire organization on track.

Duties / Responsibilities:

• Strategic planning and execution to enhance profitability, productivity and efficiency throughout the company’s operations.
• Develop and direct the management of the company’s remote fulfillment/distribution center that will ensure fast order processing, accurate inventory control, proper and timely receipt/stocking of goods, cost-efficient shipping direct to customers and effective processing of returns. Manage logistics and outbound transportation processes, negotiate parcel freight programs. Implement improved processes and management methods to generate higher ROI and workflow optimization.
• Develop and direct the management of the customer call center to ensure customer satisfaction, improved call efficiency, low abandonment, increased revenue through promotional programs and improved employee product knowledge and training. Implement processes and systems that will generate higher productivity and revenues.
• Develop and direct the management of the information technology department to ensure that all operational systems are continuously evaluated for proper operation, relevance and utilization. Select and maintain order management systems, data warehousing, e-commerce infrastructure and manage Web development. Oversee all company telecommunication systems and support. Ensure that company is migrated toward technology offerings that will generate higher efficiency, enhanced reporting and tracking capabilities and substantial ROI.
• Interact regularly with executive team and individual department heads to ensure that company’s operational priorities are aligned with total company direction.
• Continually investigate and introduce process improvement measures and presents suggestions to CEO for consideration.
• Participate in vendor negotiations to ensure product relevance and cost-efficiency.

Skills / Requirements / Qualifications

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Coordination — Adjusting actions in relation to others' actions.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Speaking — Talking to others to convey information effectively.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
• Time Management — Managing one's own time and the time of others.
• Negotiation — Bringing others together and trying to reconcile differences.
• Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
• Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions
• Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
• Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
• Persuasion — Persuading others to change their minds or behavior.
• Management of Material Resources — Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
• Service Orientation — Actively looking for ways to help people.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.
• Instructing — Teaching others how to do something.
• Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
• Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
• Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
• Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.